Carla Morales,
Director of Language and Career Services 

 

Our Career Services adopted a new Artificial Intelligence (AI) project, greatly improving the job-matching process for our client. Our Employment teams expanded their work in quality assurance establishing projects to enhance our service delivery excellence framework. 

The Gateway to Tourism program addressed labour shortages in the tourism sector and our Empowering Employers for the Future of Work program connected talented newcomers with small- and medium-sized businesses.

The Language Instruction for Newcomers to Canada (LINC) program offered in-person, hybrid and online classes across the six communities we serve. LINC also created a curriculum to meet the digital literacy needs of newcomers with developmental disabilities. To ensure its sustainability, we worked with Community Living BC to implement a ‘train the trainers’ model. 

Our Language and Career College (LCC), which runs as a social enterprise, continued to grow with new training and co-op programs. English as a Second Language (ESL) students increased by 20%. Classes remained hybrid, although many international students continue to face visa delays. 

We would really like to thank our funders, clients, volunteers and staff.